Online and Distance Education Student Complaint Resolution

The University of Colorado Boulder encourages students initially to address complaints and grievances relating to academics, consumer protection, or other University policies with the specific individuals or units most directly connected with the issue at hand unless there are good reasons for not doing so such as a desire to maintain anonymity. Current University policies and procedures on Student Appeals, Complaints, and Grievances can be found in this guide

Students located outside of Colorado: If a student located outside of Colorado has a complaint that involves distance learning education offered under the terms and conditions of SARA, the student must file a complaint with the institution first to seek resolution. If the person bringing a complaint is not satisfied with the outcome of the University’s internal processes, a complaint may be filed with the University’s SARA portal entity at the Colorado Department of Higher Education.

Examples of types of student complaints that may be brought to the SARA portal entity include veracity of recruitment and marketing materials, job placement data, accuracy of information about tuition, fees, and financial aid, accuracy of course transfer information. Complaints and appeals involving grades or student conduct violations will not be reviewed by the SARA portal entity.

Although the SARA state portal entity is the correct location for out-of-state students to file a complaint, the University of Colorado Boulder also provides the list of all state contacts for filing complaints should the student wish to inquire there.

Further information on SARA and the SARA complaint process:

If all other avenues provided have been exhausted, unresolved complaints may be filed with the Higher Learning Commission, the University’s regional accreditor.

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
Telephone: 800-621-7440

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